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Let Your Voice(mail) be Heard

One of the biggest problems with voicemail messages is that sometimes they sit in the recipient’s inbox just waiting to be listened to. The reason for this is because the recipient thinks the communication transaction has ended. Now before I get into what I mean by this, let’s take a look at how someone goes about leaving a voicemail message. The sender places a phone call to initiate the transaction; the recipient does not answer; the sender leaves a message. In the recipient’s mind the transaction occurred and the communication is now complete because the ultimate message was delivered via voicemail.

Now let’s imagine the same situation except this time, the phone never rings. The recipient looks down at his or her cell phone and sees a notification for a new voicemail, but does not have a missed call. Curiosity immediately sets in. Who called me? What did he or she want to tell me? Why didn’t my phone ring? What’s going on? Compelled by curiosity, the recipient immediately dials into his/her voicemail to figure out who the mystery messenger is.person-woman-hand-smartphone-large

So I’m sure you’re wondering how you could possibly leave a voicemail without the phone ringing first. Well, the answer is ringless voicemail. Ringless voicemail allows you to leave a message on the consumer’s phone without it ever ringing. This means, you never have to worry about the phone call interrupting the recipient’s meal, meeting, or favorite TV show. He or she has the convenience of listening to the voicemail whenever it is most convenient. Additionally, the consumer is more likely to return your phone call because he/she listened to it during his/her free time.

Sick and tired of cold calling customers and getting the same response? Eliminate the monotony of hearing the phone ring and just get directly to the consumer’s voicemail. Now you already have one foot in the door when you go to follow-up or, better yet, when you get a call back.

Furthermore, ringless voicemail allows you to record your own personal message. This means you can mess up as many times as you want, but only send your best effort. This eliminates the chance of nerves setting in and other human errors and only broadcasts your best message. Then you can send the same message to as many people as you want!

With ringless voicemail, the mundane voice message has evolved into something special and exciting like the telegram once was during World War II.


ATS Upgrades Ringless Voicemail Service

ringless voicemail

Ringless Voicemail: Voicecasting directly to the voicemail.

Buoyed by the recent success of its ringless voicemail product, Advanced Telecom Services is pleased to announce the following enhancements to its existing platform.

  • Time Zone Adjuster — If you have a list of phone numbers from all over the United States and Canada, we can now organize that list by area code.  Hence, you can start doing the ringless voicemail drops in the Eastern Time Zone and then move across the countries to the Western (and Alaskan and Hawaiian Time Zones).
  • Call Throttling — If your program might generate immediate calls to your live operators, we can now limit the amount of simultaneous calls to help eliminate long hold times or busy signals for your consumers.
  • Landline Phone Access — If the initial call attempt using the traditional ringless voicemail technology is not successful, we will attempt to reach that consumer’s voicemail box through other more traditional methods.
  • Reporting — If needed, reporting can now be provided to customers while an outbound voice-casting program is active.

To learn more about ringless voicemail, call the ATS sales office at 610-688-6000 in the United States and 416-800-2490 in Canada.


Ringless Voicemail: Great for Sales Prospecting

It seems like every time we talk to somebody about ringless voicemail, they are very intrigued.  The first question is usually: “how can you do that?”

Well, we don’t want to give away our special sauce, but what we do end up with is the ability to leave a voicemail on the phone of the recipient without ever ringing the phone!

The reason Ringless Voicemail is so darn effective as a marketing tool is that you don’t actually ring the phone.  Imagine, if you will, the poor response you’d get from most consumers if they received an automated phone call from your business.  But, with Ringless Voicemail, the message goes right on the voicemail, without interrupting the consumer.

“Most of the clients we have are businesses that want to leave a message quickly for their opt-in customers,” said Bob Bentz, president of ATS.  “Others are companies prospecting for sales leads.  It works really well for prospecting since sales is such a numbers game any more and its increasingly difficult to get the prospect to answer your calls anyway.”

Listen as ATS’s Bob Bentz talks more about Ringless Voicemail and how it can help your business.


TCPA Regulations Continue to Allow Political Robocalls

Capitol Building









Additional laws have been added to the TCPA, but political robocalls are not effected and will be an important part of the 2012 election year


On February 15, 2012, the FCC passed new regulations that add to the protections invoked by the Telephone Consumer Protection Act of 1991 (TCPA).  If you’ve ever tried to read these things, you likely know why it’s sat on my desk for four months before writing this blog post.

The new regulations offers consumers greater protection against unwanted autodialed or prerecorded telemarketing calls known as voice broadcast or robocalls.

Of course, you should not rely on this post for legal advice.  Always consult with your own attorney for legal advice.  Legal disclaimer aside, here is a summary of the rules and regulations that have been added.

  • Prior express written consent is required for all autodialed or prerecorded telemarketing calls to wireless numbers or landlines.
  • The established business relationship exemption is removed.
  • Call recipients must have the ability to opt-out of future robocalls during the robocall itself.
  • Prerecorded calls to residential lines made by health care-related entities governed by the Health Insurance Portability and Accountability Act of 1996 are exempt from the rulings.
  • No changes are made to reduce the ability to use robocalls for prerecorded messages for tax-exempt non-profit organizations, political robocalls, or calls for non-commercial purposes such as school closings.
  • Calls to wireless phones, however, still have to obtain prior written permission if the robocalls are made on behalf of non-profits, politicals, or information only purposes.
  • Prerecorded voice broadcast calls must state the identity of the business, individual, or other entity responsible for making the call at the beginning of the message.  A telephone number of the entity making the calls must be provided at some point during the call.
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